Features
Warranty Policy Limited Warranty IPC Eagle warrants new cleaning equipment against defects in material and workmanship under normal use and service to the original purchaser as detailed below. 10 years Subject to the conditions stated below, IPC Eagle warrants polyethylene tanks and housings to be free from defects in materials and workmanship for a period of ten years. 3 years Subject to the conditions stated below, IPC Eagle warrants all automatic scrubber components (excluding CT5) to be free from defects in materials and workmanship for a 3-year period. Parts replaced or repaired are warranted for the remainder of the original warranty period. 1 year Subject to the conditions stated below, IPC Eagle warrants all other cleaning equipment components to be free from defects in materials and workmanship for a 1-year period. Parts replaced or repaired are warranted for the remainder of the original warranty period. Batteries are pro-rated for one year.
IPC Eagle will furnish and charge for replacement parts, including transportation, to the original owner
through an IPC Eagle authorized service center. If the part is returned within 30 days and is found defective, the owner will be credited for the cost of the replacement part including shipping and handling.
Labor charges are covered for one year from the date of purchase if provided by an authorized IPC Eagle
service center. Travel is covered for 90 days for battery operated equipment only.
Wear items exempt from warranty include but not limited to belts, carbon brushes, power cords, wheels,
pad drivers, clutch plates, brushes, pads, handle grips, filters, screens, throttle cables, hoses, auto- scrubber squeegee blades, nozzles, guns, wands, quick couplers, seals, gaskets, o-rings, pistons, packings, valves, fuses and pump protectors.
This warranty shall not apply to failures caused by misuse or abuse, improper maintenance as stated in the
operation manuals, use of unauthorized repair parts, repairs by other than an IPC Eagle authorized service center, and damage in transit.
IPC Eagle disclaims and denies any liability for any direct, indirect, special incidental or consequential
damage which may be suffered as a result of sale, delivery, servicing, use, loss of any product, downtime, labor, freight, or other charges not expressly included herein.
Hand-Held Manual Tools
All hand-held, manual tools are warranted for 90-days for manufacturer defects.
Warranty Claims
Identify if part qualifies for warranty consideration. Refer to the IPC Eagle Warranty Policy for exclusions and eligible warranty periods. Wearable components are excluded. • IPC Eagle Technical Support is available to service providers with troubleshooting, part and warranty questions. • Once the part(s) have been identified, an order with a PO should be submitted to IPC Eagle Customer Service. o A sales order will be entered and the part(s) will be shipped and invoiced. • The service provider is required to contact IPC Eagle Customer Service for a Return Authorization Number (RMA) with the part numbers(s). The service provider must have the serial number when requesting an RMA. o Once the RMA is issued, they have 30 days to return the part(s) for warranty consideration. The RMA number must appear on the packing slip. IPC Eagle reserves the right to refuse orders without RMA number.
• Once IPC Eagle receives returned parts, they can be evaluated and determined if valid. • IPC Eagle labor rate is $55.00 hour. If the service provider has a higher hourly rate, IPC Eagle is not responsible for difference. • The amount of reasonable time allocated to repair will be determined by IPC Eagle Technical Department. • Warranty travel time on new equipment is 90 days from the date of sales on battery operated equipment under the IPC Eagle’s guidelines. Travel time cannot be increased due to traffic, construction and or auto accidents. • Replacement parts warranty is 90 days unless otherwise stated.
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